A Shelter Story: Integrating Functional Needs Support Services (FNSS) Into Emergency Shelter Plans

The learner's goal in this course is to master the knowledge and skills needed to
collaborate with community stakeholders on integrating Functional Needs Support
Services (FNSS) into local emergency shelter plans.

This one-hour
video-based course consists of five sections with estimated viewing times as

  1. Getting Started (5 minutes)
  2. The Hot-Wash Sessions (20 minutes)
  3. >The Demographics of Disaster (15 minutes)
  4. An Open Conversation (10 minutes)
  5. Invitation to Planning (5 minutes)

Allow an additional five minutes to complete the Post-Test.

Intended Audience

Emergency managers, shelter planners, and other mid-level
public health professionals responsible for community preparedness are the
intended audience for this course.

Learning Objectives

After participating in this scenario, learners should be ableto:

  • Identify FNSS-related gaps in
    shelter plans.
  • Relate demographic information
    to a community’s FNSS-related needs.
  • Adopt strategies for providing
    FNSS in mass-care settings.
  • Partner with FNSS providers by
    means of MOUs and other types of agreements.
  • Engage people with FNSS-related
    needs in shelter planning.

Pre-requisites/Learning Level

No Pre-requisites

Competencies addressed

PERLC Competencies (KSAs)

Domain I: Model Leadership

1.3 - Facilitate collaboration with internal and external
emergency response partners.

  1. Compare
    the roles of relevant internal and external emergency response partners
    (including, but not limited to, agencies, organizations, authorities,
    elected leaders, and stakeholders).
  2. Develop
    partnerships among internal and external emergency response partners.
  3. Develop
    collaborative emergency response plans and/or policies with appropriate
    internal and external emergency response partners.
  4. Apply
    communication strategies to effectively communicate with internal and
    external response partners.
  5. Maintain
    agreements (e.g., Mutual Aid Agreements or MAAs, Emergency Management
    Assistance Compacts or EMACs, Memoranda of Understanding or MOUs) with
    external emergency response partners to secure and provide assistance and
    resources in all phases of emergency preparedness and response.

CEUs Offered





Online Self-Pace


1 hour

Presenter(s) and/or Content Experts

Jane Gay, Gay A. Jones, B.J. Dvorak, Mark Martin, Dr. Sally H. Chai, PhD, John Choate, Melissa
Richlen, Nathan Lothamer, Tim Beachy

Technical requirements

  • Adobe Acrobat Reader 
  • Flash Player 
  • Speakers

Registration requirements

Register a free account

Creation and/or update

September 5, 2013

Open Learning

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