Basic Customer Service Skills: Customer Service 101

Category: Communication

Every job position has customers.  This webinar helps participants explore who their customers are.

Intended Audience:


Learning Objectives:

  • Define who customers are
  • Define service
  • Explain RATER - the five service quality elements
  • Discuss the communications/customer service connection

Pre-requisites/Learning Level:

No Pre-requisites

Competencies addressed:

Communications 1.5.  Provide clear and concise feedback that communicates expectations to peers, management, and customers. 

CEUs Offered:




Online Self-Pace


1 hour

Presenter(s) and/or Content Experts:

Technical requirements:

  • Adobe Acrobat Reader 
  • Speakers

Registration requirements:

Register a free account

Creation and/or update: February 21, 2014

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