Basic Customer Service Skills: The Heart of Communications

Category: Communication

This course covers the basics behind effective communications.  The "Total Package" of communication helps participants understand the components of communication.  The communication process, the importance of listening, and barriers to effective communications are also discussed.

Intended Audience:


Learning Objectives:

  • Discuss the communication process
  • Discuss the importance of listening
  • Explain the barriers of effective communication

Pre-requisites/Learning Level:

No Pre-requisites

Competencies addressed:

Communications 1.1.  Listen actively and respectfully while acknowledging the thoughts and opinions of others.

CEUs Offered:





Online Self-Pace


1 hour

Presenter(s) and/or Content Experts:

Technical requirements:

  • Adobe Acrobat Reader 
  • Speakers

Registration requirements:

Register a free account

Creation and/or update: February 21,2014

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