The purpose of this course is to provide practical, hands on, experience in conflict management. The course will focus on how conflict management can be used in a variety of work settings.
- Define conflict and resolution
- Know how to structure management process
- Be able to feel more confident about approaching conflicts
Conflict Management 2.1. Apply problem-solving techniques to identify the problem, determine solutions and implement a solution/response.
Presenter(s) and/or Content Experts
- Adobe Acrobat Reader
- Flash Player
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Creation and/or update
October 17, 2012