Conflict Management: Lessons from the Field

Category: Strategic Skills

Course Summary

The purpose of this course is to provide practical, hands on, experience in conflict management. The course will focus on how conflict management can be used in a variety of work settings.

Intended Audience


Learning Objectives:

  • Define conflict and resolution
  • Know how to structure management process
  • Be able to feel more confident about approaching conflicts

Pre-requisites/Learning Level

No pre-requisites

Competencies addressed

Conflict Management 2.1. Apply problem-solving techniques to identify the problem, determine solutions and implement a solution/response.

CEUs Offered





Online Self-Pace


3 hours

Presenter(s) and/or Content Experts


Technical requirements:

  • Adobe Acrobat Reader 
  • Flash Player 
  • Speakers

Registration requirements

Register a free account

Creation and/or update

October 17, 2012

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