Hospital Command Centers

There are six modules in this course

  • Module 1:What is a Hospital Command Center
  • Module 2:Staffing a Hospital Command Center
  • Module 3:Hospital Command Centers and Communication
  • Module 4:Determining Information, Systems, and Equipment Needs
  • Module 5:Activation and Deactivation the Hospital Command Center
  • Module 6:Hospital Command Center Operations

There are review questions at the end of each section. These review questions will provide you with an opportunity to apply the knowledge and skills presented in these sections. You also will be able to test your knowledge using H1N1 scenario in scenario's section, and play a puzzle game for the important key terms that you have learned throughout the course in a game's section. Finally, there is a post-test at the end of the course.

Intended Audience

emergency management coordinators, medical directors, nursing directors, chief medical officers, PIOs, hospital administrators, information system personnel, senior officials, and hospital staff that would be involved in managing an emergency operation facility during a crisis

Learning Objectives:

At the conclusion of this course, you should be able to:

  • Describethe role of a Hospital Command Center
  • Identifyfactors that determine the staffing of Hospital Command Centers
  • Describethe delegation and organization of Hospital Command Centers
  • Describehow communication works within a Hospital Command Center
  • Identifyinformation, systems, and equipment needs at Hospital Command Center
  • Identifythe procedures involved during the activation and deactivation of Hospital Command Centers
  • Describeinterface issues and how to avoid them
  • Describethe contributions of SOPs, resource management, and managing staffing to Hospital Command Center operations
  • Describehow Hospital Command Centers coordinate with other agencies
  • Applythe knowledge gained in this course to a scenario

Pre-requisites/Learning Level

No pre-requisites

Competencies addressed

Core Competencies for Public Health Professionals identified

Domain 1: Analytical/Assessment Skills

  • 1B12. Assesses community health status and factors influencing health in a community (e.g., includes measurable objectives and targets; incorporates community health improvement plan, workforce development plan, quality improvement plan, and other plans)

Domain 2: Policy Development/Program Planning Skills

  • 2B3. Contributes to development of organizational strategic plan (e.g., includes measurable objectives and targets; incorporates community health improvement plan, workforce development plan, quality improvement plan, and other plans)
  • 2B9. Implements policies, programs, and services
  • 2B11. Evaluates policies, programs, and services (e.g., outputs, outcomes, processes, procedures, return on investment)

Domain 3: Communication Skills

  • 3B4. Selects approaches for disseminating public health data and information (e.g., social media, newspapers, newsletters, journals, town hall meetings, libraries, neighborhood gatherings)

CEUs Offered





Online Self-Pace


1.5 hours

Presenter(s) and/or Content Experts

Technical requirements:

  • Adobe Acrobat Reader 
  • Flash Player 
  • Speakers

Registration requirements

Register a free account

Creation and/or update

August 13, 2013

Open Learning

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