The purpose of this intermediate course is to acquire a conceptual framework with tools to manage diversity in the workplace as a way of improving service delivery, quality, and accessibility. It is expected that each participant will be able to identify their role in their own organization with respect to diversity and cultural competency and to position their organization as a leading organization in the delivery of culturally competent services.
- To mange workplace diversity by enhancing communication skills
- To manage workplace diversity by enhancing conflict resolution skills with individuals and groups representing diverse cultures
- To manage workplace diversity by enhancing awareness, acceptance, and understanding of diverse health care beliefs and practices
Communication 1.4 and 1.6. Express empathy and respond accordingly to meet the needs of the interaction or situation. Apply appropriate methods for interacting sensitively, effectively, and professionally with persons from diverse backgrounds.
Presenter(s) and/or Content Experts:
- Adobe Acrobat Reader
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