Managing Diversity Begins With You

Category: Communication

The purpose of this intermediate course is to acquire a conceptual framework with tools to manage diversity in the workplace as a way of improving service delivery, quality, and accessibility. It is expected that each participant will be able to identify their role in their own organization with respect to diversity and cultural competency and to position their organization as a leading organization in the delivery of culturally competent services.

Intended Audience:


Learning Objectives:

  • To mange workplace diversity by enhancing communication skills
  • To manage workplace diversity by enhancing conflict resolution skills with individuals and groups representing diverse cultures
  • To manage workplace diversity by enhancing awareness, acceptance, and understanding of diverse health care beliefs and practices

Pre-requisites/Learning Level:


Competencies addressed:

Communication 1.4 and 1.6.  Express empathy and respond accordingly to meet the needs of the interaction or situation.  Apply appropriate methods for interacting sensitively, effectively, and professionally with persons from diverse backgrounds. 

CEUs Offered:





Online Self-Pace


2 hours

Presenter(s) and/or Content Experts:

Technical requirements:

  • Adobe Acrobat Reader 
  • Speakers

Registration requirements:

Register a free account

Creation and/or update: October 16, 2012

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