Communication

Category View: Displaying 1 - 10 of 16

Basic Customer Service Skills: Customer Service 101

Course Summary

1. Title: Basic Customer Service Skills:  Customer Service 101

2. Keywords/Themes:

3.
Course Description:

Every
job position has customers.  This webinar helps participants explore who
their customers are.

4.
Intended Audience: General

5. Learning Objectives:

  • Define
    who customers are
  • Define
    service
  • Explain
    RATER - the five...
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Tailoring Health Communications

Contact: x
Phone: (734) 615-9439
E-mail: mphtc@umich.edu

Description:
This webcast discusses how to tailor health communication messages to impact health outcomes.   

Objectives:

  • Identify promising practices in the use of health communications to reach vulnerable populations.
  • Discuss improved health outcomes as a result of tailored health communication messages.
  • Describe...
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How to Manage Conflict so it Does not Manage You

Course Summary

1. Title: How to Manage Conflict so it Does
not Manage You

2. Keywords/Themes:

3.
Course Description:

This
course describes essential strategies to improve effectiveness when dealing
with all types of interpersonal and group conflicts that may be experienced
with co-workers, bosses, and employees in the workplace.  With the right
strategies, even conflict-avoiders and in-your-face confrontational types...

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Effective Communication for Environmental Public Health

Contact: N/A
Phone: (206) 685-1130
E-mail: nwcphp@u.washington.edu

Description:
Do you find yourself struggling to communicate your public health message? This self-paced, interactive module is designed for public health professionals, especially those responsible for implementing environmental health programs. It introduces key communication strategies to help field workers successfully educate the...

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Productive Communication Skills

Contact: Brandi Bordelon
Phone: (504) 988-1342
E-mail: trdirect@tulane.edu

Description:
This course is designed to provide you with the communication skills you will need to help you take the next step up in your organization. After taking this course, you will be able to reach a positive outcome with those you supervise by understanding personal communication style differences, using turn-taking...

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Improving Interpersonal Communication and Relationships

Course Summary

1. Title: Improving Interpersonal
Communication and Relationships

2. Keywords/Themes:

3.
Course Description:

The
purpose of this course is to focus on the communication skills you will need as
a leader in a public health department. It is well known that having effective
communication skills is crucial to managing staff and clients in a cooperative
and functional manner, and that being able to clearly...

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Leadership Management Communication

Course Summary

1. Title: Leadership Management Communication

2. Keywords/Themes:

3.
Course Description:

No
matter how effective a leader/manager you already are, this course is designed
to refresh and refine the skills needed to lead your teams to success in
today's fast-paced and stressful health care environment.  By exploring
effective leadership styles and strategies, this course provides specific tools
to enhance...

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Managing Diversity Begins With You

Course Summary

1. Title: Managing Diversity Begins With You

2. Keywords/Themes:

3.
Course Description:

The
purpose of this intermediate course is to acquire a conceptual framework with
tools to manage diversity in the workplace as a way of improving service
delivery, quality, and accessibility. It is expected that each participant will
be able to identify their role in their own organization with respect to
diversity...

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The Messenger Chronicles: Effective Communication Strategies for Difficult Conversations - Managing Stress and Time

Course Summary

1. Title: The Messenger Chronicles: Effective
Communication Strategies for Difficult Conversations - Managing Stress and Time

2. Keywords/Themes:

3.
Course Description:

The
"Messenger Chronicles" online training series presents ideas for
communication in difficult situations.  The "Managing Stress and
Time" module, helps learners to recognize the symptoms of stress and the
factors that may increase their...

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Managerial Communications

Course Summary

1. Title: Managerial Communications

2. Keywords/Themes:

3.
Course Description:

On
completion of this course, the user will be able to demonstrate written and
oral communication skills that are needed as a leader in a health department
by:  identifying communication skills, listing effective presentation
skills, and distinguishing different writing techniques.

4.
Intended Audience:

5....

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