Communication

Category View: Displaying 11 - 17 of 17

Basic Customer Service Skills: "Hello" Now What? Telephone Skills

Course Summary

1. Title: Basic Customer Service Skills:  "Hello" Now What? Telephone Skills

2. Keywords/Themes:

3.
Course Description:

This
course covers the basics of communication techniques for the telephone. 
Immediately following the review of the basics, this webinar will provide some
additional information and tips to help improve your effectiveness when
answering the telephone.

4.
Intended Audience:...

More About This Course

Basic Customer Service Skills: Customer Service 101

Course Summary

1. Title: Basic Customer Service Skills:  Customer Service 101

2. Keywords/Themes:

3.
Course Description:

Every
job position has customers.  This webinar helps participants explore who
their customers are.

4.
Intended Audience: General

5. Learning Objectives:

  • Define
    who customers are
  • Define
    service
  • Explain
    RATER - the five...
More About This Course

Tailoring Health Communications

Contact: x
Phone: (734) 615-9439
E-mail: mphtc@umich.edu

Description:
This webcast discusses how to tailor health communication messages to impact health outcomes.   

Objectives:

  • Identify promising practices in the use of health communications to reach vulnerable populations.
  • Discuss improved health outcomes as a result of tailored health communication messages.
  • Describe...
More About This Course

How to Manage Conflict so it Does not Manage You

Course Summary

1. Title: How to Manage Conflict so it Does
not Manage You

2. Keywords/Themes:

3.
Course Description:

This
course describes essential strategies to improve effectiveness when dealing
with all types of interpersonal and group conflicts that may be experienced
with co-workers, bosses, and employees in the workplace.  With the right
strategies, even conflict-avoiders and in-your-face confrontational types...

More About This Course

Effective Communication for Environmental Public Health

Contact: N/A
Phone: (206) 685-1130
E-mail: nwcphp@u.washington.edu

Description:
Do you find yourself struggling to communicate your public health message? This self-paced, interactive module is designed for public health professionals, especially those responsible for implementing environmental health programs. It introduces key communication strategies to help field workers successfully educate the...

More About This Course

Improving Your Communication Skills

Contact: Brandi Bordelon
Phone: (504) 988-1342
E-mail: trdirect@tulane.edu

Description:
The purpose of this course is to focus on the communication skills you will need as a leader in a public health department. It is well known that having effective communication skills is crucial to managing staff and clients in a cooperative and functional manner, and that being able to clearly present ideas enhances...

More About This Course

Social Marketing and Public Health: Effective Campaigns and How They Work

Course Summary

1. Title: Social Marketing and Public Health:
Effective Campaigns and How They Work

2. Keywords/Themes:

3.
Course Description:

This
presentation provides an overview of the theories behind social marketing,
social marketing strategies, how it works, and examples of effective campaigns

4.
Intended Audience:

5. Learning Objectives:

By the end of the course, you should be able
to do the...

More About This Course

Pages

Open Learning

Our Full, Open Training Catalog is available to anyone in our Open Learning Management System Portal